OUR TERMS AND CONDITIONS OF SALE

We will confirm acceptance (or otherwise) of your order as soon as possible, either by email (if your order is placed on-line) or by telephone (if your order is placed over the telephone). A binding agreement arises once we accept your order and we will then charge your credit/debit card on acceptance of your order.

DELIVERY

Delivery is to mainland UK only. Unfortunately we do not make overseas deliveries.
Delivery charges cannot be calculated on-line due to distance and amount.
We pride ourselves on our rapid service and deliver over 80% of orders using our own transport. We aim to despatch all orders as soon as possible and will contact you to arrange delivery.
If we have any problems with your order, we will contact you to let you know what is happening and offer alternatives for faster delivery times.

**Working days does not include Saturdays, Sundays or public holidays.

AVAILABILITY

All items are subject to availability. If the goods ordered are unavailable, we will contact you with suggestions of goods of equivalent quality and wherever possible a similar price. Any dates we specify for the delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods. Please allow enough time for your items to be delivered before you organise installation as we cannot be held responsible for out of pocket expenses resulting from delays in delivery.

IMPORTANT INFORMATION & TIME LIMITATIONS

Any transit damage, shortages or incorrect goods supplied must be noted on the delivery note at the time of delivery.
Please ensure that you thoroughly inspect your goods for any Cosmetic damage, incorrect goods, missing parts or other problems as soon as you receive them, if this is done after delivery has taken place, You are required to contact us within 7 days of delivery of your goods giving full details of any problems for us to arrange for suitable action to be taken.

Damaged Goods

If you receive goods in a damaged condition, please make a note of this on the despatch note, you will need to notify us of this by phone, email or letter in any case within 7 days from receipt of goods.

Incorrect Goods/Wrong amount of Goods

It is your responsibility to ensure that you have signed for the correct number of goods delivered. At time of delivery you must also check that you have received the correct goods in accordance with your order.
If you find that you have received incorrect goods or the wrong amount of goods, you must make a note of this on the despatch note, you must then notify us of this by phone, email or letter in any case within 7 days from receipt of goods

Faulty Items

If after fitting your product you find that it is faulty, meaning your product shows symptoms of failure preventing basic operation (this does not include any superficial or cosmetic damages, for example scratches or dents).
Please contact us at your earliest convenience. We shall then arrange for an approved engineer to visit you free of charge and offer you the following options;
If repairable, the engineer will be able to carry out repairs on site or order parts and come back at your convenience to carry out the repair.
Replacement - we shall arrange for a replacement to be delivered to you at our expense and for the faulty item to be collected (usually at the same time).
A full refund - providing the item has been verified by the engineer as being faulty, we shall arrange for the item to be collected from your property and a full refund given. If we find that the item is not in its original packaging and has any accessories or components missing we shall carry out the refund and take out a fee to cover any costs.
Please note, any faulty items have to be seen by an authorised service engineer before any action can be taken. If your goods are not found to be faulty, a call-out charge may be incurred.

CUSTOMER INFORMATION

If you have any queries or require further information regarding our products or your purchase, call our helpful staff who will be glad to assist you. Lines are open from 9am - 5pm from Monday to Friday. Alternatively you can e-mail us, fax or write.

CARING FOR YOUR PURCHASE

Always refer to the operating, care and maintenance instructions in relation to each product.

FEEDBACK

Tell us how we are doing and how we can do it better. We welcome your comments on any aspect of our service to you, so please feel free to contact us with your comments by email or by contacting our customer services department.

PRODUCT DESCRIPTIONS

We have made every effort to display as accurately as possible the colours of our products that appear on this Web Site. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual product.
While we try to be as accurate as possible, all sizes, weights and measurements quoted are approximate.
The products sold on this Web Site have been designed to comply with the health and safety laws of the UK and we cannot warrant or represent that they comply with any health safety or other legal requirement outside the UK.
Images on our website have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. We cannot guarantee the reliability or the accuracy of the images. Images on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites. We will supply the product as supplied to us by the manufacturer.

Laundry Machine Ltd have been trading for over 25 years we supply commercial laundry equipment and laundry machines across the UK.

We offer full service backup with all of out equipment and supply many makes and models including Primus, Ipso, Huebsch, Adc, Maytag, Warwick, Loadstar, Horizon, Speed Queen, Amazon, Schulthess, Asko, Sapphire and many more.

Laundry Machine 2007